Returns & Exchanges

At Chrome Industries, we stand by the quality of our gear and offer a 30-day return window for all unused items in their original packaging. Whether it is a technical backpack or urban apparel, we want to ensure you have the right tools for your daily grind.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal; a small return shipping fee will be deducted from your final refund amount.

• 3.
  Pack Your Gear

  Securely pack the items in their original box or a similar mailing container, ensuring all original tags are attached and the gear is in new condition.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; once received at our warehouse, your refund will be processed within 5-7 business days.