Frequently Asked Questions
Everything you need to know about our gear and services.
What is the Chrome Industries Lifetime Warranty?
We stand by the quality of our gear. Our bags carry a lifetime warranty against defects in materials and workmanship, while our footwear and apparel are covered for one year from the date of purchase.
How do I clean and maintain my Chrome bag?
For most of our bags, we recommend spot cleaning with a mild detergent and a damp cloth. Avoid machine washing or drying, as this can damage the waterproof liners and specialized hardware.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for your next urban adventure.
What is your return policy for online orders?
We accept returns on all unused and unwashed items within 30 days of the delivery date. Please ensure all original tags are attached and the item is in its original packaging.
Are your bags completely waterproof?
Many of our bags, especially those with our signature knurled welded construction or integrated bucket liners, are 100% waterproof. Others are highly water-resistant and designed to withstand heavy rain and city elements.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.